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Conditions

Today,
1 October 2022

°c

Mostly cloudy throughout the day.

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Skiing conditions

Complete details of today's ski conditions

TODAY, 1 October 2022

7°c

Mostly Cloudy

AFTERNOON 6 °c
TOMORROW 6°c

40, Chemin du Mont Owl’s Head
Mansonville (Québec) J0E 1X0 Canada

THE MOST FREQUENTLY ASKED QUESTIONS AND ANSWERS DURING THE WINTER PERIOD

Frequently Asked Questions

SKI / SNOWBOARD

I bought a season pass on the online store, how do I get my NINOXE card?

If it is a season subscription renewal, it has been automatically added to your NINOXE card.

If it is a new subscription, you can pick up your NINOXE card directly at the customer service counter of the MTN Haus ski chalet.

I would like to buy a NINOXE4 season pass but I am alone, do you have a list of people wishing to complete their group of 4?

We do not manage NINOXE4 groups, we suggest you do a search on the different groups of ski or mountain enthusiasts on Facebook. We often see publications on this subject.

Can I buy daily and 3-hour ECHO tickets for the 2021-2022 season?

Yes, we sell ECHO daily and 3-hour fixed date tickets on our online store only. Purchase at least 24 hours in advance for this season. Tickets are made available in blocks of 2 to 3 weeks.

Make sure you have an existing account on our online store or create one for yourself. You can add other profiles (spouse, children, friends…) to your account if you want to buy tickets for them. Be aware, however, that if they subsequently wish to purchase tickets and reload them on their ECHO card associated with your account, they must use their profile on your account. If they wish to have an account independent of yours, they will have to start the whole process again, including that of validation of the vaccine passport on the account.

See the prices of ECHO daily tickets

Can my ECHO card for the 2021-2022 season be reloaded?

Yes, you can reload your ECHO card by making an online purchase with the account associated with your card. If you are not sure that the card you have is linked to your account, a verification may be made during your first visit. If your card is not associated with your account, a new card associated with your account will be given to you at the ticketing. Keep it, it is on this card that your next ticket purchase will go.

Can I transfer an ECHO ticket to another date than for which I bought it or to another person.

Unfortunately no. As specified in the product description and in the terms and conditions, this is a fixed date ticket, non-refundable and non-transferable.

You can contact customer service if it is a case of force majeure, for example, injury or illness: services@owlshead.com

Will the ski and snowboard rental center be open?

Of course, by booking online only, 24 hours in advance, you can take advantage of our rental services.

Equipment rental is made available in blocks of 2 to 3 weeks.

See equipment rental rates

Will the ski school be open?

Yes, our seasonal programs are already for sale online. Private lessons and Holiday camps will be on sale soon. Online purchase is mandatory, 24 hours in advance, no on-site transaction.

Private, semi-private introductory lessons are made available in blocks of 2 to 3 weeks in limited quantities.

See the programs

Will the MTN Haus hotel be open this winter?

Yes, the MTN Haus hotel is open and you can book online now. At all times the minimum stay is 2 days.

Go to MTN Haus Hotel page

I have an Owl's Head gift card, how do I use it?

You can use your gift card for an ECHO day ticket, rental, lesson, hotel stay or NINOXE season pass.

Contact us by phone, we can proceed with the transaction with you!

1 800 363-3342

I have a L'EST GO card, do I have to buy my ticket online?

With the L’EST GO card, you don’t have to book online. Head directly to the ticketing to get your ticket.

Already have an ECHO card? Bring it with you!

Go to the L’EST GO card page

Do you accept the grade 4 & 5 SnowPass?

Of course, we are accepting the SnowPass again this season! Make sure to book online via the SnowPass platform before coming! Then, head directly to the ticketing to get your ticket.

Already have an ECHO card? Bring it with you!

Go to the SnowPass page on maneige.ca

Do you accept maneige products such as the Passe-Partout card?

Of course, we accept maneige products again this season! Make sure to book online through the product platform before showing up! Then, head directly to the ticketing to get your ticket.

Already have an ECHO card? Bring it with you!

Go to maneige.ca store

Are there still preventive measures to respect?

Yes, there are still a few.

More details about Covid-19 preventive measures

Can we access the MTN Haus chalet to change?

Yes, it is possible to change warm inside the MTN Haus and leave your bags in the boxes in the locker room on the customer service floor.

Can I eat my lunch in the MTN Haus chalet?

Yes, in the cafeteria dining room.

Can we cross-country ski or snowshoe at Owl's Head?

Unfortunately, cross-country skiing and snowshoeing are not yet part of the activities at Owl’s Head.

NEWSLETTER

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