Privacy Policy

The information collected by Destination Owl’s Head is provided solely by you, either verbally or by filling in empty fields on different web pages or different forms, in particular when:

• You make a purchase;
• You visit our website or a transactional platform via our website;
• Communicate with you by email or telephone to our customer experience department;
• You create and use your online account;
• You browse our website using cookies;
• You sign up for email communications (newsletters);
• You submit a job application;

The information collected may vary depending on the services you use. Here are some examples of information we may collect:

• Name;
• First name;
• Date of birth;
• Address;
• Email address;
• Telephone number;
• “Passport” type photo of you.

We collect your personal information in order to offer you our products and services. They can be used to:

• Know who you are (e.g. verify your identity)
• Serve you on a daily basis (e.g. to help you select a product or service)
• Comply with our legal obligations (e.g. sending you communications in accordance with the law)

In certain situations, your personal information may be communicated to partners or suppliers in order to meet your needs.

• For example, we may communicate it to the following third parties:
• Connection partner, for the management system linked to ski products;
• Payment suppliers, for purchases made trough our website.

When we obtain your consent

By giving your consent, you authorize Destination Owl’s Head to use and share personal information about you in order to serve you on a daily basis. Your consent may be obtained, in particular:

• Orally, in person or over the phone;
• By browsing our website or a transactional platform accessible via our website;
• In writing, using various forms.

If you do not want us to collect certain personal information, we may not be able to provide you with the product or service you requested.

We will ask for your consent again if we wish to use or disclose your personal information for a purpose to which you have not consented.

When we do not obtain your consent

In certain cases, the law allows us to collect, use or disclose your personal information without obtaining your consent.

The law may also require us to disclose personal information. For example, if a court orders it or if a regulatory authority requests it.

Children under 14 years old

We do not knowingly collect personal information from children aged 14 and under. If we learn that we have collected personal information from a child aged 14 and under, this information will be destroyed as soon as possible. If this is the case, his parents or guardian can contact the Personal Information Protection Officer.

By browsing our website, the person consents to the conditions of use and this person declares to be aged 14 or over.

Our employees and other stakeholders are called upon to protect your personal information. We have defined, through our internal procedures, the roles and responsibilities of each person in the management of personal information.

We limit access to and use of your personal information

We limit access to your personal information as much as possible. Only people who need access to your personal information to perform their functions can access it.

Here are the means put in place to control access to your personal information and its use:

• Employee training ;
• Validation of compliance with suppliers with whom we deal ;
• Review of the access rights of our employees as necessary.

We protect our facilities and IT systems

We have implemented technological and physical security measures to protect our platforms, facilities and IT systems.

We keep your personal information only as long as necessary to:

• Achieve the purposes for which the information was collected;
• Comply with our legal obligations.

The duration of retention of information depends in particular on our legal and regulatory obligations, and the time necessary to protect our rights in the event of an appeal. Once the retention period has expired, we ensure that your personal information is destroyed or anonymized.

Destruction is a definitive elimination process while anonymization means that your personal information is modified so that it no longer allows you to be identified directly or indirectly and in an irreversible manner.

Manage your consent preferences

You can view and change your consent preferences for the collection, use and disclosure of your personal information at any time. Please be aware, however, that we may no longer be able to offer you our products and services if you withdraw your consent for a purpose that is essential to our relationship with you (see the section We collect your personal information for specific purposes for more details).

For any inquiries regarding your consent, please contact us. We will get back to you within the prescribed time frame.

Filing a complaint

You can file a complaint if you believe we have mishandled your personal information.

We invite you to contact us first if you wish to file a complaint. We will take the time to analyze your complaint and work with you to see how to resolve the situation.

You can also file a complaint with the privacy regulatory authority in your province or territory.

Three ways to contact us.

By mail, at the following address:

Destination Owl’s head Inc.

Attention: Responsible for the Protection of Personal Information

40 Chemin du Mont Owl’s Head
Mansonville, Qc
J0E 1X0

By email to the following address:

vieprivee@owlshead.com

By telephone at the following number:

450-292-3342

1-800-363-3342