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Ski conditions

Today,
21 January 2022

-21 °c

Mostly cloudy throughout the day.

Read more
Open Ski Trails

26/50

Open Chairlifts

5/6

Open Snowparks

2/3

Alpine Touring

Open

Snowfall

of fresh snow

6 cm

Last 48 h

6 cm

Last 7 days

27 cm

Total season

94 cm

Skiing conditions

Complete details of today's ski conditions

TODAY, 21 January 2022

-21°c

Partly Cloudy

AFTERNOON -24 °c
TOMORROW -21°c

40, Chemin du Mont Owl’s Head
Mansonville (Québec) J0E 1X0 Canada

Your passion
your work!

Members of the Owl’s Head teamwork in the heart of nature every day, enjoying magnificent sunsets, splendid views of Lake Memphremagog and incredible ski trails. Your job will never be conventional office work—you’ll be able to enjoy your favourite sport to your heart’s content!

Your turn
to play!

We are looking for dynamic individuals who excel at creating unique customer experiences. Think you have the right profile? We would like to meet you! Send us your resumé and join our team of passionate staff.

Competitive advantages

In addition to the benefits mentioned below, various discounts are offered to our employees: Lessons and ski / snowboard rental, Wax Ski Shop, Spa Bolton, L’Equipeur.

**Benefits vary depending on employment status**

owls head billeterie tarifs
Family pass ski and golf
Day off on your birthday
Account health care
owls head montagne restaurant bistro
Discounted meal of the day
Group Insurance Program
Voluntary RRSP contribution program to the Solidarity Fund QFL
Employee Assistance Program
Social events
Premium of referencing

Jobs to fill

Assistant superintendent

Permanent – Full time

 

Owl’s Head Golf Club is surrounded by nature and is located at the foot of the western slope of Mount Owl’s Head. The course designed by internationally renowned architect Graham Cooke offers exceptional views and provides golfers of all skill levels with an unforgettable experience. The fieldstone pavilion with BC pine beams is simply magnificent and provides a warm atmosphere for guests.

Since 2018, the golf club is a part of Destination Owl’s Head and has benefited from major investments that have resulted in an increase in clients and membership. The successful candidate will also have the opportunity to work year-round by combining employment with the Owl’s Head ski resort.

The golf club is looking for an Assistant Superintendent. Do you want to contribute to this success? Join our team!

 

MAIN TASKS

  • Assist in the management of the maintenance of the golf course, including the adjacent property;
  • Assist in the management of on course workers, including hiring assistance, training, security, employee supervision and schedules;
  • Make recommendations to the Superintendent on the daily condition of the golf course;
  • Practice and apply all aspects of Destination Owl’s Head maintenance and health and safety policy;
  • Assume the role of the manager if he is outside or in a meeting;
  • Assist in the training of personnel on machines, including safety procedures;
  • Maintain buildings, equipment, and property in a professional manner;
  • Contribute regularly and accurately to the superintendent’s fertilizer management practices.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • Experience as an Assistant Superintendent;
  • Minimum of 2 years of formal education, or a university degree or college diploma in lawn management or is in the process of obtaining it;
  • Experience in calibrating and applying fertilizer and pesticides;
  • Have a valid Quebec pesticide license or obtain one within 3 months;
  • Flexibility, professionalism, and great attention to detail;
  • Autonomous, great sense of organization and good management of priorities;
  • Strong interpersonal skills;
  • Bilingualism both oral and written.


CONDITIONS AND BENEFITS

  • Full-time;
  • Period of employment for full golf season;
  • Variable hours (weekdays and weekends);
  • Competitive salary according to experience;
  • Competitive benefits: Low-cost meals, access to golf and ski, group insurance program, health care account, a day off on your birthday, voluntary contribution to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

  • Please send your CV to emploi@owlshead.com, mentioning the job title (Assistant Superintendent).

 

** Start date depends on the availability of the successful candidate**

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Busboy / Busgirl

Seasonal – Full time – Part time – On call


Reporting to the director of food services and maintenance, the busboy will be called upon to clear tables for customers as well as provide help and support to the waiter. Without being limited to, the busboy will be called to:

 

MAIN TASKS

  • Clear tables;
  • Provide water service;
  • Ensure excellent customer service
  • Provide assistance to the service team;
  • Set up the stations and the dining room;
  • Ensure the general cleanliness of the restaurant and tables;
  • Any other task-related.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • Minimum experience in catering (asset)
  • Bilingualism (French/English) (asset)
  • Strong aptitude for customer service
  • Speed ​​of execution, accuracy, stress resistance
  • Physical endurance and ability to work long hours

 

CONDITIONS AND ADVANTAGES

  • Variable hours; day, evening, and weekends;
  • Employment status: full time and part time;
  • Seasonal employment, the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, ski access, group insurance program, day off on your birthday, up to $500 annual health care account, voluntary contributions to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Cashier (cafeteria)

Seasonal – Full time – Part time

 

Reporting to the Director of Food Services and Maintenance, the Cashier serves customers by collecting payment for purchases made in the cafeteria. Specifically, and without limitation, the Cashier will be required to:

MAIN TASKS

  • Make transactions for purchases made in the cafeteria;
  • Ensures surveillance to prevent theft;
  • Ensure a constant flow of customers inside the cafeteria;
  • Participate in the cleaning of the various work surfaces;
  • Fills the points of sale outside peak hours;
  • Participate in the opening and closing of the department;
  • Ensures that customer requests are answered or directed;
  • All other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • High school diploma (asset);
  • Experience as a cashier (asset);
  • Ease with numbers;
  • Bilingualism (French and English);
  • Strong aptitude for customer service;
  • Responsible, punctual, and hard-working;
  • Speed of execution, accuracy, resistance to stress;
  • Physical stamina and ability to work standing for long hours;

 

CONDITIONS AND ADVANTAGES

  • Variable schedule on days and weekends;
  • Status; full time and part time;
  • Seasonal employment with the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, ski access, group insurance program, day off on your birthday, up to $500 annual health care account, voluntary contributions to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Cook

Seasonal – Full time – Part time

 

Reporting to the Executive Chef, you will be required to prepare and cook food, meals and specialties in the Owl’s Head cafeteria and dining rooms. More specifically and without being limited to, you will be called upon to:

 

MAIN TASKS

  • Prepare food and prepare a dish according to a recipe;
  • Perform service and set up;
  • Organize your service area;
  • Control the quality of prepared meals and conservation;
  • Set the dishes;
  • Maintain in order the workplace and the tools used in the kitchen;
  • Keep the workstation tidy;
  • Clean and sanitize workspaces and surfaces;
  • Apply the rules of personal hygiene and safety for the kitchen
  • Any other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • DEP in Cooking or related field;
  • Experience in a similar position;
  • Excellent interpersonal skills and a keen sense of organization;
  • Accuracy and attention to detail;
  • Willingness to follow a flexible work schedule (including weekends);
  • Ability to stand and walk throughout the work period;
  • Ability to lift and carry loads up to 20 kg on a regular basis;
  • Ability to work at high temperatures;
  • Bilingualism French and English (asset).

 

CONDITIONS AND ADVANTAGES

  • Variable hours; day, evening, and weekends;
  • Possibility of full time and part time;
  • Seasonal employment, the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, ski access, group insurance program, day off on your birthday, up to $500 annual health care account, voluntary contributions to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

 

The use of the masculine in this document is for the sole purpose of lightening the text. 

 

Customer experience agent

Permanent – Seasonal – Full time – Part time

Reporting to the Customer Experience and Hosting Team Leader, the Customer Experience Agent will be responsible for responding to customer inquiries by phone or in-person regarding golf and skiing. With customer satisfaction as a primary focus, the Agent will be responsible for, but not limited to:

 

MAIN TASKS

  • Participate in the sale of products;
  • Ensure customer satisfaction during and after the consumption of the product or service;
  • Resolve any problems or unforeseen circumstances;
  • Provide information on the mountain’s services by phone, email or in-person;
  • Provide information on our packages and promotions in order to make personalized sales to the buyer’s profile;
  • Collect payments;
  • Compile statistics on clients and visitors;
  • Receive and process customer complaints, according to the processes in place;
  • Perform any other task that may be assigned by his immediate supervisor and necessary for the proper functioning of the company.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • Experience in a customer service position (asset);
  • Ability to work with different computer systems;
  • Knowledge of the ski and golf industry (asset);
  • Excellent interpersonal and problem-solving skills;
  • Highly developed customer service skills;
  • Ability to work effectively under pressure in a fast-paced environment;
  • Ability to work effectively under pressure in a fast-paced environment; Ability to stand up throughout the work shift;
  • Ability to work in a team environment;
  • Bilingualism, both oral and written;

 

CONDITIONS AND BENEFITS

  • Flexible schedule: weekdays and weekends;
  • Possibility of a 4-day schedule;
  • Status: Full time and part time;
  • Permanent or seasonal employment (depending on preference);
  • Competitive benefits: Low-cost meals, access to golf and skiing, group insurance program, day off on your birthday, health care account, voluntary contribution to the Solidarity Fund QFL and more!

 

ARE YOU INTERESTED IN THE POSITION?

  • Please send your resume to emploi@owlshead.com with the position title (Customer experience agent).

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Customer experience and hosting agent

Permanent – Seasonal – Full time – Part time

Reporting to the Customer Experience and Hosting Team Leader, the Customer Experience and Lodging Agent will be responsible for greeting customers and providing an outstanding customer experience by facilitating our customers’ stay. He/she will be responsible for responding to various customer inquiries by phone or in-person regarding the golf, hotel, and ski facilities. Without limitation, the agent will:

 

MAIN TASKS

  • Participate in sales of all services and products;
  • Make room reservations and greet hotel guests;
  • Collect payments;
  • Informs housekeeping staff of check-outs and ensures that all rooms are clean and tidy to meet guest needs;
  • Ensure customer satisfaction during and after consumption of products or services;
  • Resolve any problems and contingencies;
  • Provide information by phone, email or in-person regarding all Owl’s Head services including golf, marina, skiing, hotel, etc.;
  • Provide information on our packages and promotions in order to make customized sales to the buyer profile;
  • Compile statistics on customers and visitors;
  • Receive and process customer complaints, according to the processes in place;
  • Carry out any other task that may be assigned by his/her immediate superior and necessary for the smooth running of the company.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • Experience in a customer service position;
  • Ability to work with different computer systems;
  • Knowledge of the ski, golf, and hotel industry (asset);
  • Excellent interpersonal and problem-solving skills;
  • Highly developed customer service skills;
  • Ability to work effectively under pressure in a fast-paced environment;
  • Ability to work effectively under pressure in a fast-paced environment; Ability to work in a team environment;
  • Bilingualism, both oral and written.

 

CONDITIONS AND BENEFITS

  • Flexible schedule; day, evening, and weekend;
  • Possibility of a 4-day schedule (depending on preference);
  • Full or part time;
  • Permanent or seasonal employment (depending on preference);
  • Possibility of telecommuting (depending on preference);
  • Competitive benefits: Low-cost meals, access to golf and skiing, group insurance program, day off on your birthday, health care account, voluntary contribution to the Solidarity Fund QFL and more!

 

ARE YOU INTERESTED IN THE POSITION?

  • Please send your resume to emploi@owlshead.com with the position title (Customer experience and hosting agent).

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Customer experience and hosting Supervisor

Permanent – Full-Time

Reporting to the Ski and Golf Customer Experience Manager, you will be called upon to improve and ensure a remarkable customer experience at the customer service counter and at the lodging. More specifically, you will be called upon to:

MAIN TASKS

  • Hire, train and manage department employees: Customer Experience and Lodging Team Leader, Ticketing Agent, Outside Customer Experience Agent, Customer Experience and Lodging Agent;
  • Creates and supervises the monitoring, application and scheduling of the team’s work schedules according to pre-established requirements;
  • Ensure the follow-up of the performance, the respect of the instructions and the seasonal performance evaluations of the personnel;
  • Assist and support employees during technical problems, customer issues or unforeseen situations;
  • Create and implement work tools and documentation for the success of the team and monitor and evaluate the application of measures/tools, with the support of the director:
  • Develop the customer experience by collaborating in the development of procedures and follow-up measures or surveys to keep our service attractive and meet the demands of our customers, in collaboration with the customer experience manager and sales and marketing manager;
  • Support the teams in their daily tasks and replace or accompany, if necessary, the team on busy days;
  • Support and ensure the efficient use of staff with the sales system;
  • Assist the Director in special projects;
  • Perform all other related tasks.

 

REQUIREMENTS, COMPETENCIES AND QUALIFICATIONS

  • Excellent knowledge of all Owl’s Head products and services (including skiing, golf, hotel, marina, etc.);
  • Experience in customer service;
  • Experience in team management;
  • Experience in reception in a hotel environment (asset);
  • Experience in the tourism industry (asset);
  • Experience in using a hotel sales and management system;
  • Ability to work with different computer systems;
  • Highly developed customer service skills;
  • Demonstrate good leadership skills;
  • Demonstrate a positive and mobilizing attitude within the team;
  • Good organizational and planning skills;
  • Bilingual (English and French);
  • Computer knowledge (Office Suite).

 

CONDITIONS AND ADVANTAGES

  • Permanent full time (40h);
  • Variable schedule (weekdays and weekends);
  • Possibility of teleworking in hybrid mode (depending on preference);
  • Competitive Benefits: Low-cost meals, access to skiing and/or golfing, group insurance program, day off on your birthday, health care account, voluntary contribution to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

  • Please send your resume to emploi@owlshead.com mentioning the job title (Customer service and hosting Supervisor).

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Customer experience and hosting Team Leader

Permanent – Full time

Reporting to the Ski & Golf client experience manager, you will be called upon to improve and ensure an outstanding customer experience at the customer service desk and at the lodging. More specifically, you will be responsible for:

MAIN TASKS

  • Support the team and manage the customer experience staff;
  • Support and manage the planning of the work schedules of the team, according to the pre-established requirements;
  • Solicit and develop our relationship with our existing clientele and with new client networks;
  • Assist in the creation of working tools and documentation for the success of the customer experience team and follow-up on the application of measures/tools;
  • Develop the customer experience by implementing a follow-up process or survey to keep our service attractive and respond to customer requests;
  • Answer the phone to answer customer questions and sell the full range of Owl’s Head services;
  • Support the use and operation of the sales system;
  • Assist the manager in special projects;
  • Perform any other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • Excellent knowledge of all Owl’s Head products and services (including Ski, Golf, Hotel, etc.);
  • Experience in customer service or management;
  • Management or front desk experience in a hotel environment (asset);
  • Experience in the tourism industry (asset);
  • Experience using a hotel sales and management system;
  • Ability to work with different computer systems;
  • Highly developed customer service skills;
  • Demonstrate good leadership skills;
  • Demonstrate a positive and mobilizing attitude within the team;
  • Good organizational and planning skills;
  • Bilingual (English and French);
  • Computer knowledge (Office Suite)

 

CONDITIONS AND BENEFITS

  • Permanent full time (40 hours);
  • Flexible schedule (weekdays and weekends);
  • Possibility of teleworking in hybrid mode (depending on preference);
  • Competitive benefits: Low-cost meals, access to skiing and golfing, group insurance program, day off on your birthday, health care account, voluntary contribution to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

  • Please send your resume to emploi@owlshead.com mentioning the job title (Customer service and hosting team leader).

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Customer experience and hosting Team Leader - (Replacement for maternity leave)

Temporary– Full time

 

Reporting to the Ski & Golf client experience manager, you will be called upon to improve and ensure an outstanding customer experience at the customer service desk and at the lodging. Without being limited to, you will be responsible for:

 

MAIN TASKS

  • Support the team and manage the service counter and front desk staff, with the support of the Manager;
  • Support and manage the planning of the team’s work schedules, according to the pre-established requirements;
  • Solicit and develop our relationship with our existing customers and with new customer networks;
  • Assist in the creation of working tools and documentation for the success of the customer experience team and follow up on the application of measures/tools;
  • Develop the customer experience by implementing a follow-up process or survey to keep our service attractive and respond to customer requests;
  • Answer the phone to answer customer questions and sell the full range of Owl’s Head services;
  • Support the use and operation of the sales system;
  • Assist the manager in special projects;
  • Any other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • Excellent knowledge of all Owl’s Head products and services (including Ski, Golf, Hotel, etc.) (asset);
  • Experience in customer service and management;
  • Management or front desk experience in a hotel environment (asset);
  • Experience in the tourism industry (asset);
  • Experience using a hotel sales and management system (asset);
  • Ability to work with different computer systems;
  • Highly developed customer service skills;
  • Demonstrate good leadership skills;
  • Demonstrate a positive and mobilizing attitude within the team;
  • Good organizational and planning skills;
  • Bilingual (English and French);
  • Computer knowledge (Office Suite).

 

CONDITIONS AND BENEFITS

  • Permanent full time (40 hours);
  • Flexible schedule (Day, evening, weekdays, and weekends);
  • Starting as soon as possible and ending in December 2022, with a strong possibility of continuity;
  • Competitive benefits such as: discounted lunch, access to golf and ski, day off on your birthday, health care account and many others if you continue to work after the temporary period of employment.

 

INTERESTED IN THE POSITION?

  • Please send your resume to emploi@owlshead.com mentioning the job title (Customer service and hosting team leader).

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Dishwasher

Seasonal – Part time – On call

 

Reporting to the executive chef, the dishwasher worker is called to clean the dishes in the kitchen and the restaurant, ensuring a clean and safe environment at all times. Without being limited to, you will be called to :

 

MAIN TASKS

  • Wash dishes, glasses, utensils, and pans by hand or machine;
  • Store the dishes where they are needed;
  • Operate and maintain the dishwasher;
  • Classify clean dishes for storage in designated areas;
  • Remove garbage and take out garbage cans from the kitchen;
  • Help to unpack and store provisions in refrigerators, cabinets, and other storage areas;
  • Sweeping and wiping floors, and performing other duties to help the cook and kitchen staff;
  • Ensure the cleanliness and safety of the dining room and bathrooms;
  • Learn and become familiar with cleaning products, their use, their components, and warnings (dangerousness);
  • Perform all other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • High school diploma or equivalent (asset);
  • Work experience in a similar position (asset);
  • Demonstrate autonomy, resourcefulness, and judgment;
  • Ability to stand and walk throughout the work period;
  • Ability to lift loads up to 20 kg on a regular basis.

 

CONDITIONS AND ADVANTAGES

  • Variable hours; day, evening, and weekends;
  • Status: full time and part time;
  • Seasonal employment, the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, ski access, group insurance program, day off on your birthday, up to $500 annual health care account, voluntary contributions to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Electrician

Permanent – Full time

Reporting to the Director of operations, the electrician will carry out installation work, repairs, commissioning, troubleshooting and maintenance of electrical, electronic, control, programming, and power equipment in accordance with the rules in force within the company. Without being limited to, the electrician will be called upon to:

 

MAIN TASKS

  • Read, interpret, and update electrical control and power diagrams and plans;
  • Diagnose and resolve equipment performance problems;
  • Follow subcontractors, including Hydro-Québec;
  • Ensure the proper functioning of electrical substations;
  • Ensure the proper functioning of interior and exterior lighting systems;
  • Ensure the proper functioning of ventilation systems;
  • Ensure the proper functioning of the heating systems;
  • Ensure the proper functioning of air-conditioning systems;
  • Ensure the proper functioning of catering equipment such as hoods, cooking appliances, refrigeration appliances;
  • Ensure the proper functioning of snowmaking equipment such as compressors, pumps, snow cannons and automated systems;
  • Ensure the proper functioning of ski lift equipment such as low-voltage control and security systems, communications, variable speed drives, alarms and fire protection;
  • Ensure to put in place and execute preventive maintenance programs and keep maintenance records;
  • Ensure that preventive maintenance programs are in place and executed and maintain maintenance records;
  • Work safely for himself and his colleagues;
  • Maintain a clean and sake work environment at all times;
  • Participate in projects to improve the efficiency and reliability of equipment;
  • All other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • Professional diploma DEP (college DEC, an asset) in electricity or electronics;
  • Five (5) years of relevant work experience;
  • Certificate of qualification in electricity (C licence);
  • Certificate of qualification for work and rescue at the height (or willing to qualify);
  • Ability to work at height;
  • Dynamism, autonomy, and ability to cope with changes;
  • Good ability to work under pressure;
  • Strong sense of organization;
  • Rigour and concern for excellence;
  • Ability to work in a team and good communication;
  • Ability to analyze and solve problems (fault diagnosis);
  • Good knowledge of the Office suite (outlook excels);
  • Ability to communicate well;
  • Good physical ability;
  • Good ability to withstand cold and heat;
  • Bilingualism, written and spoken (asset).

 

CONDITIONS AND ADVANTAGES

  • Permanent job;
  • Full time (40h);
  • Be flexible in terms of the schedule (day, evening, and weekends) – to be discussed;
  • Competitive benefits: Low-cost meals, access to golf and ski, group insurance program, health care account, a day off on your birthday, voluntary contribution to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

 

The use of the masculine in this document is for the sole purpose of lightening the text. 

 

External customer experience officer

Seasonal – Full time – Part time

 

Reporting to the Customer Experience and Accommodation Team Leader, the Agent will be called upon to welcome customers in order to guide and orient them in the customer journey and to inform them of the various measures and regulations to be respected. Without being limited to this, the agent will be called upon to:

 

MAIN TASKS

  • Participates in the circulation of parking areas and indicates available spaces;
  • Identifies and immediately informs the team leader of any events that occur in the day-to-day operation of the parking lots (blockage, line-ups, traffic density, complaints, snow/ice conditions, etc.);
  • Greet customers and direct them to the front desk and ticket office;
  • Provide customer support with charging stations and RFID system;
  • Answers customer questions and directs them on the customer’s path;
  • Inform the customer on the various regulations to be respected;
  • Support the various related service teams to ensure a good customer experience;
  • Performs all other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • High school diploma (asset);
  • Bilingualism (French and English);
  • Ability to stand upright throughout the work period;
  • Ability to work outdoors in cold temperatures;
  • Vigilant and aware of health and safety issues;
  • Dynamic and courteous;
  • Strong customer service skills;
  • Autonomous, resourceful and good judgment;
  • Sense of observation and detail;
  • Ability to work in a team environment.

 

CONDITIONS AND ADVANTAGES

  • Variable schedule: weekday and weekend;
  • Status: full-time and part-time;
  • Seasonal employment with the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, access to skiing, group insurance program, day off on your birthday, health care account, voluntary contribution to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

  • Please send your CV to emploi@owlshead.com mentioning the job title (External customer experience officer).

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Housekeeper

Seasonal – Full time – Part time

In collaboration with the work team and under the supervision of the director of food services and maintenance, the housekeeper will be responsible for the housekeeping and sanitary maintenance of the rooms and common areas of the hotel. Without being limited to, the tasks of the housekeepers are:

 

MAIN TASKS

  • Clean the bedroom, bathroom and all of the surfaces and accessories available in it;
  • Wash windows in the room;
  • Make up beds and change linens as required;
  • Dust and vacuum furniture, curtains, upholstered furniture, carpets and floors;
  • Replenish amenities in the room;
  • Report any irregularities relating to the condition of the rooms to his supervisor;
  • Clean public areas (corridors, halls, stairwells, elevators);
  • Wash and fold towels and sheets;
  • Make sure to empty and change all of the garbage bags and recycling bins in the hotel;
  • Ensure good coordination with customer service;
  • Perform, any other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • High school diploma or equivalent (asset);
  • Work experience in a related job (asset);
  • Be concerned about cleanliness;
  • Demonstrate autonomy, resourcefulness, and judgment;
  • Ability to stand and walk throughout the work period;
  • Ability to lift loads up to 20 kg on a regular basis;
  • Know and respect safety and health standards and be familiar with the proper use of cleaning products;
  • Be discreet and courteous.

 

CONDITIONS AND ADVANTAGES

  • Variable schedule: days, week, and weekends;
  • Status: full time and part time;
  • Seasonal employment, the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, ski access, group insurance program, day off on your birthday, up to $500 annual health care account, voluntary contributions to the Solidarity Fund QFL and more.

 

INTERESTED IN THE POSITION?

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Lift attendant

Seasonal – Full time – Part time

Reporting to the Lift Operator Team Leader, you will be called upon to assist the lift operator. Without limitations, the lift attendant will be called upon to:

MAIN TASKS

  • Assist the lift operator according to the guidelines established by Destination Owl’s Head and the manufacturer;
  • Apply emergency procedures (evacuation, accident, and injury procedures, etc.) as required;
  • Assist the lift operator in maintaining the lift loading and unloading areas;
  • Ensure smooth operation in the waiting areas;
  • Report any anomaly to his immediate superior;
  • Ensure control of tickets by verifying that users are in good standing;
  • Perform all other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • High school diploma (asset);
  • Experience in a similar position (asset);
  • Ability to stand throughout the work period;
  • Ability to work outside in cold temperatures;
  • Customer service skills;
  • Demonstrate autonomy, resourcefulness, and judgment;
  • Manual skills;
  • Sense of observation and attention to detail;
  • Bilingualism in French and English (asset).

 

CONDITIONS AND ADVANTAGES

  • Variable schedule; day, week, and weekends;
  • Status; full-time and part-time;
  • Seasonal employment with the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, ski access, day off on your birthday, health care account, voluntary contributions to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Lifts - Mechanic

Permanent – Full time 


Do you have an experience in mechanics, industrial maintenance or electro-mechanic automatic systems and do you want to take up a new challenge that allows you to work outdoors and acquire new knowledge? This job is for you!

Reporting to the Lift Maintenance Head Mechanic, you will be called upon to operate and maintain the chairlifts according to established procedures. Without being limited to it, you will be called upon to:

 

MAIN TASKS

  • Monitor and perform daily lift maintenance;
  • Evaluate the repairs or maintenance to be carried out and put in place the necessary corrective measures;
  • Complete some daily reports;
  • Check and prepare lifts to ensure an efficient and safe operation;
  • Follow established procedures to maintain operations taking into account the different factors;
  • Communicates the various problems to the superior while demonstrating initiative to resolve routine cases and emergencies;
  • Perform any other duties that may be assigned to you by your immediate superior and necessary for the proper functioning of the company.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • Hold the Emploi Québec lifts qualification certificate;
  • High school diploma (asset);
  • Relevant experience including the maintenance of detachable chairs and grips (asset);
  • Welder’s card (asset);
  • Good knowledge of electricity, hydraulics, and mechanics;
  • Able to work in difficult environmental conditions; able to work at heights (towers and pylons) and to move by ski or snowboard;
  • Be independent, resourceful and demonstrate good judgment.

 

CONDITIONS AND ADVANTAGES

  • Variable schedule; day and weekends;
  • Status; full-time;
  • Competitive benefits: Low-cost meals, access to golf and ski, group insurance program, health care account, a day off on your birthday, voluntary contribution to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Lift operator

Seasonal – Full time – Part time – On call

Reporting to the Lift Team Leader, you will be responsible for the lift, its proper operation and maintenance of the boarding area. Without being limited to this, you will be called to :

MAIN TASKS

  • Inspect and start up the lift;
  • Operate the ski lift according to established safety standards;
  • Apply emergency procedures (evacuation, accident, and injury procedures, etc.) as required;
  • Maintains lift loading and unloading areas to ensure that they are clean and safe;
  • Report any anomalies to his immediate superior;
  • Ensures that customer requests are answered or directed;
  • Perform all other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • High school diploma (asset);
  • Experience in a similar position (asset);
  • Ability to stand throughout the work period;
  • Ability to work outside in cold temperatures;
  • Customer service skills;
  • Demonstrate autonomy, resourcefulness, and judgment;
  • Manual skills;
  • Observation and attention to detail;
  • Bilingualism in French and English (asset);

 

CONDITIONS AND ADVANTAGES

  • Variable schedule; day, week, and weekends;
  • Employment status; full-time and part-time;
  • Seasonal employment with the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, ski access, day off on your birthday, health care account, voluntary contributions to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Maintenance attendant

Seasonal – Full time – Part time – On call

 

Reporting to the Director of Food Service and Maintenance, the  Maintenance Attendant is responsible for maintaining the interior of the main ski chalet as well as the other facilities in order to maintain an outstanding guest experience. Without limitation, the Attendant will be required to:

 

MAIN TASKS

  • Clean washrooms, eating areas, locker rooms and all other functional rooms in the building;
  • Ensures the supply of sanitary facilities (hand paper, soap, etc.);
  • Empty garbage and recycling garbage cans throughout the site;
  • Sweep and scrub floors;
  • Wash doors and windows;
  • Disinfect common areas and equipment;
  • When closing, ensure that there are no customers in public areas and lock the doors;
  • Perform all other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • Experience working in a similar position (asset);
  • A concern for cleanliness;
  • Demonstrate autonomy, resourcefulness, and judgment;
  • Good physical ability to stand and walk throughout the day;
  • Ability to lift loads up to 20 kg on a regular basis;
  • Know and respect safety and sanitation standards and be familiar with the proper use of cleaning products;
  • Be responsible, punctual, diligent, and hardworking;
  • Be discreet and courteous;
  • Good level: French spoken / Intermediate level: English spoken.

 

CONDITIONS AND ADVANTAGES

  • Variable schedule: day, evening, and weekends;
  • Employment status: full time and part time;
  • Seasonal employment with the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, ski access, group insurance program, day off on your birthday, up to $500 annual health care account, voluntary contributions to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Operations associate

Permanent – Full time

Reporting to the Director of Operations, the Operations Associate is responsible for supporting the team and managers in the administrative tasks of the Operations Department. The duties of this position include, but are not limited to, the following:

 

MAIN TASKS

  • Manage the entire purchasing process for the team (requirements gathering, research, purchase order creation, transaction, tracking and receiving);
  • Manage the invoicing of orders, in collaboration with the accounting department;
  • Manage the reception and distribution of mail and orders;
  • Provide administrative support to the team in the implementation of policies, reports and special projects;
  • Manage departmental inventories;
  • Manage the various accesses to the garage by ensuring follow-ups and diligent management of the distribution of keys and accesses;
  • Play a dispatch role and support teams in internal communications;
  • Support teams in the management of uniforms;
  • Ensure proper use of the maintenance software (generate and close work orders and ensure distribution to appropriate managers);
  • Perform data entry;
  • All other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • High school diploma (asset);
  • 3 to 5 years of experience as an administrative assistant or experience in a similar position;
  • Be able to work under pressure;
  • Good management of priorities;
  • Be proactive, organized, and meticulous;
  • Excellent resourcefulness, organization, versatility and change management;
  • Developed communication skills;
  • Bilingualism, both oral and written (asset);
  • Good skills with the Microsoft Office suite (Word, Excel, Outlook);
  • Knowledge of the environment (asset).

 

CONDITIONS AND ADVANTAGES

  • Permanent status;
  • Full time (40h);
  • Be flexible in terms of schedule during the winter season (be available to work on weekends);
  • Competitive benefits: Low-cost meals, access to golf and ski, group insurance program, health care account, a day off on your birthday, voluntary contribution to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

  • Please send your resume to emploi@owlshead.com with the position title (Operations Associate).

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Outside customer experience agent

Seasonal – Full time – Part time

Reporting to the Customer Experience and Hosting Team Leader, the Agent will be called upon to welcome customers in order to guide and orient them in the customer journey and to inform them of the various measures and regulations to be respected. Without being limited to this, the agent will be called upon to:

 

MAIN TASKS

  • Participates in the circulation of parking areas and indicates available spaces;
  • Identify and immediately inform the Team Leader of any event that interferes with the routine operation of the parking lots (blockage, queuing, traffic density, complaints, snow/ice conditions, etc.);
  • Greet customers and direct them to the front desk and ticket office;
  • Provide customer support with the RFID control system;
  • Answer customer questions and guide them through the customer journey;
  • Inform the customer on the various regulations to be respected;
  • Support the different teams in the related departments to ensure a good customer experience;
  • Perform all other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • Bilingual (French and English);
  • Ability to stand throughout the work period;
  • Ability to work outside in cold temperatures;
  • Demonstrates vigilance and increased awareness of health and safety;
  • Dynamic and courteous;
  • Strong customer service skills;
  • Autonomous, resourceful, and good judgment;
  • Observation and attention to detail;
  • Ability to work in a team environment.

 

CONDITIONS AND BENEFITS

  • Flexible schedule: day and weekend;
  • Status: Full time and part time;
  • Possibility of on-call employment if desired;
  • Seasonal employment with the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, access to skiing, group insurance program, day off on your birthday, health care account, voluntary contribution to the Solidarity Fund QFL and more!

 

ARE YOU INTERESTED IN THE POSITION?

  • Please send your resume to emploi@owlshead.com with the position title (Outside customer experience agent).

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Rental shop attendant

Seasonal – Full time – Part time

 

Reporting to the Team Leader Ski School and Rental Shop, you will be called upon to provide quality customer service in ski and snowboard equipment rentals according to established procedures and specifications, and more specifically:

 

MAIN TASKS

  • Greet customers at the rental shop;
  • Evaluate the needs and equipment required;
  • Prepare the equipment rented according to his personal file;
  • Make payment for the customer’s equipment rental;
  • Retrieve and verify equipment upon return from rentals;
  • Perform all other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • High school diploma (asset);
  • Knowledge of the ski industry (asset);
  • Bilingualism (French and English);
  • Have a high level of customer service;
  • Ability to work under pressure and provide optimal service;
  • Professional attitude and behaviour;
  • Demonstrate autonomy, resourcefulness, and judgment;
  • Responsible, punctual, and hardworking;
  • Ability to work in a team environment.

 

CONDITIONS AND ADVANTAGES

  • Variable schedule; day and weekends;
  • Employment status; full-time and part-time;
  • Seasonal employment with the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, ski access, group insurance program, day off on your birthday, up to $500 annual health care account, voluntary contributions to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Rental shop technician - ski

Seasonal – Full time – Part time

 

Reporting to the Team Leader Ski School and Rental Shop, the technician will be called upon to provide customer service in terms of rental and equipment adjustment according to established procedures and specifications. Without being limited to, the technician will be called to:

 

MAIN TASKS

  • Greeting customers at the rental center;
  • Evaluate the needs and equipment required for each client;
  • Prepare and adjust the equipment rented to the customer according to his personal record;
  • Make the payment for the rental of the client’s equipment;
  • Verify the equipment upon the return of the rental and ensure its conformity;
  • Perform all other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • High school diploma (asset);
  • Knowledge of the ski industry;
  • Bilingualism (French and English);
  • A highly developed concern for customer service;
  • Technical knowledge of ski/snow equipment;
  • Ability to work under pressure and provide optimal service;
  • Demonstrate autonomy, resourcefulness, and judgment;
  • Ability to work in a team environment;
  • Ability to work effectively under pressure in a fast-paced environment.

 

CONDITIONS AND ADVANTAGES

  • Variable schedule; day and weekends;
  • Employment status; full-time and part-time;
  • Seasonal employment with the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, ski access, group insurance program, day off on your birthday, up to $500 annual health care account, voluntary contributions to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

  • Please send your CV to emploi@owlshead.com mentioning the job title (Rental Shop Technician).

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Site superintendent

Permanent – Full time

The role of the Site Superintendent is to provide the maintenance and upkeep of all Owl’s Head Destinations’ real estate holdings and to collaborate on real estate projects. Specifically, he/she will be required to:

 

MAIN TASKS

Maintenance

  • Ensure the maintenance of all buildings;
  • Meet the needs of the various departments with respect to facilities and real estate;
  • Plan and coordinate inspections of buildings, equipment and equipment certification;
  • Plan, coordinate and perform maintenance work with the attendant;
  • Manage the building maintenance worker;
  • Coordinate and supervise subcontractors and other workers on site;
  • Make service calls;
  • Collaborate in the implementation of an asset management plan.

 

Real estate projects

  • Collaborate with professionals in the development of plans and specifications;
  • Analyze bids and participate in the development of budgets with the Director by providing recommendations;
  • Ensure the follow-ups and the progress of the work sites with the professionals;
  • Write site reports and progress reports;
  • Estimate material and labor requirements for projects;
  • Follow up on invoicing;
  • Carry out the provisional reception with the professionals and the team;
  • Participate in quality control of work and manage daily inspections to ensure compliance with specifications;
  • Participate in meeting project efficiency and cost-effectiveness measures;
  • Monitor and ensure compliance with all health and safety regulations;
  • Inform the Director of the progress of the activities and make any necessary adjustments to the work schedule;
  • Address all deficiencies in order to receive provisional and final acceptance of the project.

 

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • DEC in civil engineering or other relevant training;
  • Minimum of 3 to 5 years of relevant experience in building construction, property maintenance or other;
  • ASP Construction Card
  • Experience in management or coordination;
  • Experience in building mechanics (asset);
  • Knowledge of Autocad software (asset);
  • Self-reliance, resourcefulness and stress resistance;
  • Organized and structured;
  • Analytical and rigorous;
  • Team player and good team player;
  • Flexible and able to deal with emergencies;
  • Bilingualism, both oral and written (asset).

 

WORKING CONDITIONS AND CONTEXT

  • Permanent status;
  • Schedule over 40 hours;
  • May be called to work on weekends in case of emergency on a project;
  • Competitive benefits such as: low cost meals, access to skiing and golfing, group insurance program, day off on your birthday, annual health care account up to $500, voluntary contribution to the Solidarity Fund QFL with employer contribution and more.

 

INTERESTED BY THE POSITION?

Please send your resume to emploi@owlshead.com mentioning the job title (Site Superintendent).

Ski instructor (or snowboard)

Seasonal – Full time – Part time


Under the responsibility of the ski school and rental team leader, the monitor teaches skiing or snowboarding techniques to a clientele of any age and any level. He ensures that the courses are given as planned, according to the company’s policies, procedures, and quality standards. Without being limited to this, the ski and snow monitor should:

 

MAIN TASKS

  • Consult the procedures and schedule for efficient planning of his day;
  • Teach skiing: group lessons, private lessons, school groups;
  • Ensure the safe management of your group;
  • Helping with group changes;
  • Complete a technical follow-up for each lesson given;
  • Fill out progress logs;
  • Respond to customer service requests within a reasonable time frame;
  • Follow up with clients at the end of the lessons given;
  • Ensure that customer requests are filled or redirected within the prescribed time frame while respecting company policies;
  • Perform all other related tasks.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • Certification in Ski or Board Teaching: Level 1 (minimum required);
  • Be at least 15 years old;
  • High school diploma (asset);
  • Working knowledge of French and English;
  • Ability to stand throughout the work period;
  • Ability to work outdoors at variable temperatures
  • Demonstrate vigilance in terms of security;
  • Be in good physical condition;
  • Demonstrate diligence and punctuality;
  • Ability to work in a team environment;
  • Customer service-oriented;
  • Be dynamic and courteous.

 

CONDITIONS AND ADVANTAGES

  • Variable schedule (week or weekend);
  • Employment status: Full-time or part-time;
  • Seasonal employment, the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, ski access, group insurance program, day off on your birthday, up to $500 annual health care account, voluntary contributions to the Solidarity Fund QFL and more!

 

INTERESTED IN THE POSITION?

  • Please send your resume to emploi@owlshead.com mentioning the job title (Instructor- ski or snowboard).

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Ticket agent

Seasonal – Full time – Part time

Reporting to the Customer Experience and Lodging Team Leader, the Ticket Agent will be responsible for selling daily ski tickets to all customers on-site. Without limitation, the agent will:

MAIN TASKS

  • Greeting customers;
  • Make a sale according to the customer’s needs;
  • Collect payments;
  • Provide customer support with the RFID system;
  • Answer various questions from customers;
  • Perform any other task that may be assigned by his immediate supervisor and necessary for the proper functioning of the company.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • Experience in a customer service position (asset);
  • Ability to work with different computer systems;
  • Knowledge of the ski industry (asset);
  • Bilingualism, both oral and written (asset);
  • Highly developed customer service skills;
  • Ability to stand throughout the work period;
  • Ability to work effectively under pressure in a fast-paced environment.

 

CONDITIONS AND BENEFITS

  • Flexible schedule; day, week, and weekend;
  • Status; full time and part time;
  • Seasonal employment, the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, ski access, group insurance program, day off on your birthday, health care account, voluntary contribution to the Solidarity Fund QFL and more!

 

ARE YOU INTERESTED IN THE POSITION?

  • Please send your resume to emploi@owlshead.com with the position title (Ticket Agent).

 

The use of the masculine in this document is for the sole purpose of lightening the text. 
Waiter / Waitress

Seasonal – Full time – Part time

Reporting to the Director of Food Services and Maintenance, the waiter welcomes, guides, inform, and advises guests on food services, products and menus. He takes orders and serves in Owl’s Head dining rooms. More specifically and without being limited to, the waiter will be called upon to:

 

MAIN TASKS

  • Welcome clients;
  • Present the menu, make suggestions, and answer questions about food and beverages;
  • Take orders and pass them on to the kitchen and bar staff;
  • Recommend matching wines to the ordered foods;
  • Serve the food and drink ordered;
  • Receive and handle customer complaints;
  • Enter the order in the computer system;
  • Present invoice to clients and collect the amounts due before the client leaves.

 

REQUIREMENTS, SKILLS AND QUALIFICATIONS

  • Secondary School Diploma DES (asset);
  • Diploma of professional studies (DEP) in catering service (asset);
  • Minimum experience of (six) 6 months in catering (asset);
  • Strong aptitude for customer service;
  • Have a minimum age of 18 years old;
  • Bilingualism (French and English);
  • Speed ​​of execution, accuracy, stress resistance;
  • Physical endurance and ability to work long hours.

 

CONDITIONS AND ADVANTAGE

  • Variable schedule: day, evening, and weekend
  • Employment status: full-time and part-time;
  • Seasonal employment with the possibility of year-round employment;
  • Competitive benefits: Low-cost meals, ski access, group insurance program, day off on your birthday, up to $500 annual health care account, voluntary contributions to the Solidarity Fund QFL and more!

 

INTEREST IN THE POSITION?

 

The use of the masculine in this document is for the sole purpose of lightening the text.  

Our values

Working at Owl’s Head means joining an organization where:

. PLEASURE is our oxygen
. Our enthusiasm rhymes with PASSION
. Colleagues and clients make up our FAMILY
. Aiming for EXCELLENCE is our motivation
. Our daily lives are lived in RESPECT

Owl’s Head is a home away from home

In addition to participating in the development of the mountain, we benefit from several activities such as skiing, hiking and golf.

Working at Owl’s Head means...

Working at Owl’s Head means learning, having enriching experiences and taking on challenges, all while having fun!

Team bonds are strong at Owl’s Head

Colleagues become friends, family, which makes work much more enjoyable!

Sharing the same passions

Sharing the same passions makes it possible to create strong complicity, friendships and unforgettable memories between colleagues.

YOUR PASSION, YOUR WORK!

Tell us
about yourself!

Are you looking for a job that matches your lifestyle and values? Send us your spontaneous application and share with us your passions and your ambitions. Owl’s Head is here for you!

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