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Conditions

Today,
22 June 2024

Skiing conditions

Complete details of today's ski conditions

TODAY, 22 June 2024

0°c

AFTERNOON 0 °c
TOMORROW 0°c

40, Chemin du Mont Owl’s Head
Mansonville (Québec) J0E 1X0 Canada

THE MOST FREQUENTLY ASKED QUESTIONS AND ANSWERS DURING THE WINTER PERIOD

Frequently asked questions

For all other questions or for more information, please contact customer service at 1 800 363-3342 or by e-mail.

 

Season passes and tickets

How do I get a season pass?

There are several season passes available to you. Please visit the Season passes page of our website.

Here’s how to buy one:

How do I take possession of my season pass?

New member

Go to the Customer Service Department to pick up your pass. Customer Service is open every day of the ski season from 8:00 a.m. to 4:30 p.m.

2021-2022 member

Your 2022-2023 pass has been reloaded directly onto your Ninoxe RFID card.

Be sure to upload your passport style photo.

Is the photo mandatory for my membership?

The passport style photo is mandatory for all season pass holders, please upload it in your customer profile.

I would like to buy a NINOXE4 season pass but I am alone, do you keep a list of people who want to complete their group of 4?

We do not manage NINOXE4 groups, we suggest that you search the various ski and mountain groups on Facebook.

What is the validity of my membership?

You can check the validity of your membership at any time in the Season passes section.

It is important to read the exceptions related to your membership so that you don’t have a bad surprise when you arrive at the mountain.

Please note that the NINOXE4 season pass is valid from Monday to Thursday for the 2022-23 season, excluding the holiday season from December 26 to 29, 2022 and the spring break from February 27 to March 2, 2023.

What are the advantages of my season pass?

Unlimited

50% off 2 Regular adult day tickets for one guest for the 2022-2023 season, valid anytime. Cannot be combined with any other offer.

50% off 4 Junior Day tickets (6 to 12 years old) at Regular price for one guest for the 2022-2023 season, valid at all times. Cannot be combined with any other offer.

10% at the WAX Ski Shop on any product or service at regular price. Cannot be combined with any other offer.

Alpine touring season pass.

Weekday

25% discount for your personal use, applicable on regular priced day tickets on weekends and holidays. Cannot be combined with any other offer.

50% discount on 2 adult day tickets at Regular price for one guest for the 2022-2023 season from Monday to Thursday. Cannot be combined with any other offer.

10% at the WAX Ski Shop on any regularly priced product or service. Cannot be combined with any other offer.

NINOXE4

25% discount for your personal use, applicable on Regular price day tickets. Cannot be combined with any other offer.

50% discount on 2 adult day tickets at Regular price for one guest for the 2022-2023 season from Monday to Thursday. Cannot be combined with any other offer.

10% at the WAX Ski Shop on any regularly priced product or service. Cannot be combined with any other offer.

How do I buy a daily ticket?

There are several types of daily tickets available to you. Please note that these are fixed date tickets.

Please consult the Daily tickets page of our website.

Here is how to buy them:

  • on the website in the Daily tickets section
  • in person at the box office
How to buy online?

Buying online is a simple, fast and efficient process. Buying online allows you to plan your ski trip in the comfort of your own home for your whole family in complete security.

To learn about the online purchasing procedure, please consult the Online purchase procedure section of our website.

Is my card reloadable?

Yes, you can reload your card. To know the procedure of reloading, consult the section Online purchase procedure of our website.

Can I buy ECHO half-day tickets?

We offer Half-Dday tickets every day starting at noon.

Can I transfer my daily ticket to another date or person?

Unfortunately, no. As stated in the product description and terms and conditions, this is a fixed-date, non-refundable and non-transferable ticket.

You can contact Customer Service in the case of an injury or illness, for example: services@owlshead.com

How can I get a refund?

All our products are non-refundable and non-cashable. Please refer to the “Terms and Conditions” section.

How can I get the invoice for my purchase?

When you make an online purchase, you will receive a confirmation email including your invoice and your QR code that will allow you to retrieve your ticket at the machines. Please note that this email may end up in your spam folder.

To find out how to retrieve your ticket, consult the Online purchase procedure.

How can I get help making an online purchase?

All of our agents will be happy to help you make an online purchase.

Contact us and we will be happy to help you.

Write to us.

To reach us: 1 800 363-3342.

How do I buy a L'Est Go Card?

To get your card and to find out the rates and conditions of use, go to the Eastern Townships Tourism website.

Please note that the cards must be purchased online but can be picked up at any of the 4 participating resorts.

Do you accept the Grade 4 and 5 Snow Pass?

We do not accept the Grade 4 and 5 Snow Pass.

For more information, please refer to our customer experience office.

Already have an ECHO card? Bring it with you!

Do you accept maneige products like the Passe-Partout card?

We accept maneige products. Be sure to book online via the product platform before you show up!

Go directly to our box office to get your ticket.

Already have an ECHO card? Bring it with you!

Go to the maneige.ca store

RFID Card

What is the RFID technology?

The RFID system allows an exchange of information, by means of an identifier and a reader. The RFID reader reads the card and collects the information, which is then processed through a software and its database.

The RFID technology allows to buy products online (season passes or tickets). The RFID card is reloadable for all your subsequent purchases.

How to buy online?

Buying online is a simple, fast and efficient process. Buying online allows you to plan your ski trip in the comfort of your own home for your whole family in complete security.

To learn more about the online purchase procedure, please consult the Online purchase procedure section of our website.

Can I purchase a product or reload my card at the customer service desk?

Yes, you can purchase a product or reload your RFID card directly at the customer service desk. One of our agents will be happy to assist you. However, we recommend that you do so through our online store to avoid waiting in line.

Can I have multiple products on my RFID card?

Of course you can! You can indeed have several products on the same card. Our system ensures that once at the gates, your priority product will be read by the scanner.

For example, if you have a Ninoxe4 membership, valid from Monday to Thursday, and a Multi-visit card on your RFID card, if you come on a Monday, it will be your Ninoxe4 membership that will be effective, and if you come on the weekend, it will be your Multi-visit card.

Do I need to keep my RFID card?

If you already have an RFID card from the previous year, keep it. When you renew your season pass or purchase a product from our online store, it will automatically be linked to your existing RFID card since it is linked to your account.

So, if you have a RFID card from last year, please keep it.

What if I forget, lose or have my card stolen?

Since the RFID card is mandatory to have access to the mountain, present yourself at the customer service desk with a photo ID. We can then issue you a new one for $5 for a day ticket or $10 for a Ninoxe card.

Your other card will be automatically deactivated.

What if my card is broken or not working?

If your card does not work, bring it to our customer service desk. If it is damaged due to misuse, we can issue you a new one at your expense.

Please note that your card must not be bent, punctured or scratched to ensure that it works properly.

What if the gates do not open?

If the gate does not open when you pass through, please step back and try again by bringing your card closer to the reader. If this still doesn’t work, move out of line and a member of our team can assist you.

Where can I find the ticket distributing machines?

The ticket distributing machines are located at the entrance of the site, right next to the MTN Haus chalet.

Where should I put my RFID card?

You must put your RFID card in a pocket on the left side of your coat (not in a pants pocket).

Please note that the card must be alone in your pocket. In other words, the card must be isolated from your cell phone, another RFID card or any other electronic device. Avoid contact with metal objects and do not cut holes in your card.

Is the RFID card applicable to alpine touring and hiking?

The RFID card is applicable to alpine touring, but not to hiking, which is closed during the winter.

Rental

Can I rent equipment?

We invite you to consult the Equipment rental page to know all the rates and make a reservation.

Note that it is preferable to rent your equipment online. This way, you will be sure to receive your equipment when you arrive at the station and you will avoid waiting in line.

Ski school

Can I book a ski lesson?

Whether it’s for an 8-week program or for private lessons, Owl’s Head Ski School instructors are available to help you learn or improve your skiing and snowboarding skills.

See the Ski School section for more information.

Restauration

Are there any restaurants?

In the MTN Haus, at the base of the mountain, you will find the cafeteria and the Resto-Bar.

For more information, please visit the Restaurant section of the website.

MTN Haus Chalet

Is it possible to bring our own food into the MTN Haus?

Lunches are accepted and microwaves are available.

Please note that you cannot bring your own alcohol on site.

Is it possible to change inside the chalet?

Yes, it is possible to change inside the MTN Haus and leave your bags in the lockers on the customer service floor.

MTN Haus Hotel

Do you have accommodation?

Yes, the MTN Haus Hotel is located at the foot of the slopes. You can book your stay online or contact customer service.

Consult the Accommodations section of our website.

The mountain

How do I get to the mountain?

Owl’s Head is located at 40, chemin du Mont Owl’s Head, Mansonville, J0E 1X0. See the map.

What are the opening hours?

Please consult the Contact us page for the opening hours of the various services.

Please note that the customer service and rental counter are open every day 30 minutes before the mountain opens and 20 minutes after the mountain closes.

Can I buy an Owl's Head gift card?

To purchase a gift card, you must come in or call customer service.

Call us: 1 800-363-3342

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