Visit our Customer Service team to pick up your subscription. The Customer Service desk is open every day of the ski season from 8:00 a.m. to 4:30 p.m. If you have not been able to upload your photo to your profile, a customer service agent will do it for you.
Your 2022-2023 subscription has been reloaded directly to your Ninoxe RFID card. Be sure to upload your passport photo. You are now ready to hit the slopes for the 2022-2023 ski season!
When you arrive at the resort, go to the kiosk with your electronic ticket, place the QR code (barcode) under the reader and pick up your ticket. This RFID card is associated with your profile. Keep it safe for future purchases. Be careful, this card is associated with your profile. It is important that you do not exchange your card with another member of your family.
The RFID system allows an exchange of information, by means of an identifier and a reader. The RFID reader reads the card and collects the information, which is then processed through a software and its database.
The RFID technology allows to buy products online (season passes or tickets). The RFID card is reloadable for all your subsequent purchases.
Yes, you can purchase a product or reload your RFID card directly at the customer service desk. One of our agents will be happy to assist you. However, we recommend that you do so through our online store to avoid waiting in line.
Of course you can! You can indeed have several products on the same card. Our system ensures that once at the gates, your priority product will be read by the scanner.
For example, if you have a Ninoxe4 membership, valid from Monday to Thursday, and a Multi-visit card on your RFID card, if you come on a Monday, it will be your Ninoxe4 membership that will be effective, and if you come on the weekend, it will be your Multi-visit card.
If you already have an RFID card from the previous year, keep it. When you renew your season pass or purchase a product from our online store, it will automatically be linked to your existing RFID card since it is linked to your account.
So, if you have a RFID card from last year, please keep it.
Since the RFID card is mandatory to have access to the mountain, present yourself at the customer service desk with a photo ID. We can then issue you a new one for $5 for a day ticket or $10 for a Ninoxe card.
Your other card will be automatically deactivated.
If the gate does not open when you pass through, please step back and try again by bringing your card closer to the reader. If this still doesn’t work, move out of line and a member of our team can assist you.
You must put your RFID card in a pocket on the left side of your coat (not in a pants pocket).
Please note that the card must be alone in your pocket. In other words, the card must be isolated from your cell phone, another RFID card or any other electronic device. Avoid contact with metal objects and do not cut holes in your card.
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