Customer Experience Team Lead

Make a difference so that every customer has an exceptional experience!

Recognized as a leader in sustainable development and tourism in Canada, Destination Owl’s Head is an organization where people, the environment, and the community are at the heart of every decision.
Working with us means thriving in an environment that values commitment, employee well-being, and sustainable development.
Together, we are building a destination we are proud of – today and for future generations.

YOUR ROLE IS IMPORTANT
As a Customer Experience Team Lead, you’ll ensure that every customer has a pleasant experience by providing high-quality service. You’ll be at the heart of the action, summer and winter alike, and will adjust priorities as needed. With your positive attitude and passion for service, you’ll turn every interaction into a memorable moment.

PRINCIPAL RESPONSABILITIES
More specifically, you will be expected to:

• Ensure an exceptional customer experience by responding to requests, advising customers, and maximizing sales opportunities;
• Handle group requests from quote to billing;
• Coordinate the logistics of stays with the various departments (accommodations, dining, skiing, golf, rentals, etc.);
• Ensure the satisfaction of groups and guests throughout their experience;
• Contribute to the improvement of work tools and procedures, and ensure their implementation;
• Support the use and proper functioning of systems;
• Provide supervision, manage schedules, and mobilize teams in the absence of managers.

• Send us your CV to emploi@owlshead.com with the words Customer Experience Team Lead in the subject line. We look forward to meeting you!